Return and Refund Policy

Last updated: 6 September 2026

At Majlis Al Oud Perfumes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.

Return Period

Return requests must be submitted within 7 days from the date of delivery.

To qualify for a return, the product must be:

  • Unused, unopened, and in its original condition.
  • Sealed in its original packaging.
  • Accompanied by the original invoice or proof of purchase.
  • Returned with all accessories, gifts, and promotional items supplied with the order.

Perfumes and Personal-Care Products

For hygiene and quality-control reasons, perfumes, perfume oils, bakhoor, incense, home fragrances, and other personal-use products cannot be returned or exchanged after they have been opened, used, sprayed, burned, tested, or had their original seal removed.

This restriction does not apply when a product is damaged, defective, or supplied incorrectly.

Change-of-Mind Returns

If you change your mind or order the wrong product, you may request a return within 7 days, provided the product meets all return conditions.

An AED 35 return collection fee will apply to eligible returns within the UAE. This amount will be deducted from the approved refund.

Original delivery fees, express-delivery charges, and other service fees are non-refundable.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible and within 7 days of delivery.

Please provide:

  • Your order or invoice number.
  • Clear photographs or a video showing the issue.
  • A photograph of the external packaging and delivery label.

After verification, Majlis Al Oud Perfumes will arrange a replacement or refund. We will cover the return and replacement delivery costs when the issue is caused by us.

Please do not dispose of the product or its packaging before receiving instructions from our customer-service team.

Non-Returnable Items

Returns or exchanges will not normally be accepted for:

  • Opened, used, sprayed, tested, or burned products.
  • Products with a broken or removed seal.
  • Products damaged through misuse or improper storage.
  • Products that are not in their original packaging.
  • Personalised or specially prepared orders.
  • Clearance or final-sale products where this was clearly stated before purchase.
  • Free gifts, samples, and promotional items.
  • Products returned after the 7-day return period.

This does not affect any rights that customers may have regarding defective or incorrectly supplied products under applicable UAE law.

Refunds

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds will be made to the original payment method. Processing times may vary depending on the payment provider or bank.

For Cash on Delivery orders, the customer may be asked to provide valid bank-account details for the refund. Majlis Al Oud Perfumes will never request a banking password, PIN, or one-time verification code.

Any applicable return fee, original delivery fee, or non-refundable service charge will be deducted from the refund.

Exchanges

Eligible products may be exchanged subject to stock availability and approval. Any price difference and applicable delivery charge must be paid before the replacement product is dispatched.

If the requested replacement is unavailable, we may offer an alternative product or issue an approved refund.

Order Cancellations

Orders may be cancelled before they are processed or dispatched. Once an order has been dispatched, it will be handled as a return and the applicable return conditions and charges will apply.

We reserve the right to cancel and refund an order if a product becomes unavailable, the payment cannot be verified, the delivery information is incomplete, or an obvious pricing or technical error has occurred.

International Orders

Customers returning international orders are responsible for return shipping charges, customs duties, taxes, and other related costs unless the product was damaged, defective, or supplied incorrectly.

International returns must be securely packed and sent using a tracked delivery service after receiving approval from Majlis Al Oud Perfumes.

How to Request a Return

To request a return, contact Majlis Al Oud Perfumes and provide your name, order number, reason for return, and supporting photographs where applicable.

Customer Service: 050 174 0336
Website: www.majlisaloudh.com

Products sent back without prior approval may not be accepted.

Majlis Al Oud Perfumes reserves the right to reject returned products that do not meet this policy. This policy is subject to applicable consumer-protection laws in the United Arab Emirates.

سياسة الاسترجاع والاستبدال

آخر تحديث: يوليو 2026

في مجلس العود للعطور نسعى دائماً لتقديم منتجات أصلية وعالية الجودة، ونحرص على رضا عملائنا. لذلك نوفر سياسة استرجاع واستبدال واضحة وعادلة وفق الشروط التالية:

أولاً: مدة طلب الاسترجاع

يمكنك طلب استرجاع المنتج خلال 7 أيام من تاريخ استلام الطلب.

يشترط لقبول طلب الاسترجاع أن يكون المنتج:

  • غير مستخدم وغير مفتوح.

  • في حالته الأصلية مع التغليف الأصلي السليم.

  • مرفقًا برقم الطلب أو فاتورة الشراء.

لن يتم قبول أي طلب استرجاع بعد انتهاء مدة 7 أيام من تاريخ الاستلام.

ثانياً: رسوم الاسترجاع

في حال رغبة العميل باسترجاع المنتج دون وجود خطأ أو عيب من طرف مجلس العود للعطور، سيتم خصم أو تحصيل رسوم شحن الاسترجاع بقيمة 35 درهماً إماراتياً لتغطية تكاليف الاستلام والشحن.

ثالثاً: في حال وجود خطأ من طرفنا

إذا كان المنتج:

  • تالفاً عند الاستلام.

  • به عيب مصنعي.

  • مختلفاً عن المنتج الذي تم طلبه.

  • تم إرسال منتج خاطئ.

فيُرجى التواصل معنا خلال 48 ساعة من استلام الطلب مع إرسال صور أو فيديو يوضح المشكلة.

وفي حال التأكد من أن الخطأ من طرف مجلس العود للعطور فإننا سنتكفل بـ:

  • استلام المنتج دون أي رسوم.

  • تحمل جميع تكاليف الشحن والاستبدال.

  • إرسال المنتج الصحيح أو استبداله أو استرداد كامل المبلغ حسب رغبة العميل وتوفر المنتج.

رابعاً: المنتجات غير القابلة للاسترجاع

حرصاً على سلامة وجودة المنتجات، لا يمكن استرجاع أو استبدال:

  • العطور التي تم فتحها أو استخدامها.

  • الزيوت العطرية بعد فتحها.

  • البخور أو الدخون بعد فتح العبوة.

  • معطرات المنزل بعد الاستخدام.

  • المنتجات التي تعرضت للتلف نتيجة سوء الاستخدام.

  • المنتجات التي لا تحتوي على التغليف الأصلي.

خامساً: فحص المنتجات

تخضع جميع المنتجات المرتجعة للفحص قبل اعتماد طلب الاسترجاع أو الاستبدال، ويحتفظ مجلس العود للعطور بحق رفض الطلب إذا لم تستوفِ المنتجات الشروط المذكورة أعلاه.

سادساً: استرداد المبلغ

بعد استلام المنتج وفحصه والموافقة على طلب الاسترجاع:

  • يتم استرداد المبلغ خلال 5 إلى 10 أيام عمل.

  • يتم رد المبلغ بنفس وسيلة الدفع المستخدمة عند الشراء متى ما أمكن ذلك.

  • لا يتم استرداد رسوم الشحن الأصلية إلا إذا كان سبب الاسترجاع خطأ من طرفنا.

سابعاً: إلغاء الطلب

يمكن إلغاء الطلب قبل شحنه.

أما إذا تم شحن الطلب، فسيتم التعامل معه وفق سياسة الاسترجاع والاستبدال المذكورة أعلاه.

ثامناً: كيفية طلب الاسترجاع

لطلب الاسترجاع، يرجى التواصل معنا وإرسال:

  • رقم الطلب.

  • الاسم.

  • رقم الهاتف.

  • سبب الاسترجاع.

  • صور أو فيديو (عند وجود عيب أو تلف).

سيقوم فريق خدمة العملاء بمراجعة الطلب والرد عليكم في أقرب وقت.

تواصل معنا

مجلس العود للعطور

📞 الهاتف: 0501740336

📧 البريد الإلكتروني: majlisperfumes@gmail.com

🌐 الموقع الإلكتروني: www.majlisaloudh.com

نشكركم على ثقتكم بـ مجلس العود للعطور، ونسعد دائماً بخدمتكم وتقديم أفضل تجربة تسوق.

Return & Refund Policy

Last Updated: July 2026

At Majlis Al Oud, customer satisfaction is our priority. We are committed to providing authentic, high-quality perfumes, oud, bakhoor, fragrance oils, and home fragrances. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days from the date you receive your order.

To be eligible for a return:

  • The product must be unused, unopened, and in its original sealed packaging.

  • The product must be returned in its original condition with all original packaging.

  • You must provide your order number or proof of purchase.

  • Return requests made after 7 days from the delivery date will not be accepted.

2. Return Delivery Charges

If you wish to return a product for reasons other than a defect or an error on our part, a return delivery charge of AED 35 will apply. This amount will either be deducted from your refund or collected before arranging the return shipment.

3. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • A product with a manufacturing defect

Please contact us within 48 hours of receiving your order and provide:

  • Your order number

  • Photos or videos showing the issue

  • A brief description of the problem

If the issue is confirmed to be the responsibility of Majlis Al Oud, we will:

  • Arrange the return collection at no cost to you.

  • Cover all return and replacement shipping charges.

  • Offer a replacement, exchange, or full refund, depending on product availability and your preference.

4. Non-Returnable Products

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Opened or used perfumes

  • Opened perfume oils or fragrance oils

  • Opened bakhoor or incense products

  • Used home sprays

  • Products damaged due to misuse

  • Products returned without their original packaging

5. Inspection

All returned products are inspected before a refund or exchange is approved.

Majlis Al Oud reserves the right to reject any return that does not meet the conditions stated in this policy.

6. Refunds

Once your return has been received and approved:

  • Refunds will be processed within 5–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • Original shipping charges are non-refundable unless the return is due to our mistake or a defective product.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it will be treated as a return and will be subject to this Return & Refund Policy.

8. How to Request a Return

To request a return, please contact our Customer Support team with:

  • Order Number

  • Full Name

  • Contact Number

  • Reason for Return

  • Photos or videos (if applicable)

Our team will review your request and provide further instructions.

Contact Us

Majlis Al Oud

📞 Phone: +971 50 174 0336

📧 Email: majlisperfumes@gmail.com

🌐 Website: www.majlisaloudh.com

Thank you for choosing Majlis Al Oud. We appreciate your trust and look forward to serving you again.