{"id":17,"date":"2026-07-08T11:18:30","date_gmt":"2026-07-08T06:48:30","guid":{"rendered":"https:\/\/majlisaloudh.com\/?page_id=17"},"modified":"2026-09-06T21:40:10","modified_gmt":"2026-09-06T17:10:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/majlisaloudh.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Return and Refund Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated: 6 September 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Majlis Al Oud Perfumes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return requests must be submitted within <strong>7 days from the date of delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return, the product must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused, unopened, and in its original condition.<\/li>\n\n\n\n<li>Sealed in its original packaging.<\/li>\n\n\n\n<li>Accompanied by the original invoice or proof of purchase.<\/li>\n\n\n\n<li>Returned with all accessories, gifts, and promotional items supplied with the order.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Perfumes and Personal-Care Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and quality-control reasons, perfumes, perfume oils, bakhoor, incense, home fragrances, and other personal-use products cannot be returned or exchanged after they have been opened, used, sprayed, burned, tested, or had their original seal removed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This restriction does not apply when a product is damaged, defective, or supplied incorrectly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Change-of-Mind Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you change your mind or order the wrong product, you may request a return within 7 days, provided the product meets all return conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An <strong>AED 35 return collection fee<\/strong> will apply to eligible returns within the UAE. This amount will be deducted from the approved refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Original delivery fees, express-delivery charges, and other service fees are non-refundable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged, Defective, or Incorrect Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible and within 7 days of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order or invoice number.<\/li>\n\n\n\n<li>Clear photographs or a video showing the issue.<\/li>\n\n\n\n<li>A photograph of the external packaging and delivery label.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After verification, Majlis Al Oud Perfumes will arrange a replacement or refund. We will cover the return and replacement delivery costs when the issue is caused by us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not dispose of the product or its packaging before receiving instructions from our customer-service team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Returns or exchanges will not normally be accepted for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened, used, sprayed, tested, or burned products.<\/li>\n\n\n\n<li>Products with a broken or removed seal.<\/li>\n\n\n\n<li>Products damaged through misuse or improper storage.<\/li>\n\n\n\n<li>Products that are not in their original packaging.<\/li>\n\n\n\n<li>Personalised or specially prepared orders.<\/li>\n\n\n\n<li>Clearance or final-sale products where this was clearly stated before purchase.<\/li>\n\n\n\n<li>Free gifts, samples, and promotional items.<\/li>\n\n\n\n<li>Products returned after the 7-day return period.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This does not affect any rights that customers may have regarding defective or incorrectly supplied products under applicable UAE law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect the returned product, we will notify you whether the refund has been approved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds will be made to the original payment method. Processing times may vary depending on the payment provider or bank.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For Cash on Delivery orders, the customer may be asked to provide valid bank-account details for the refund. Majlis Al Oud Perfumes will never request a banking password, PIN, or one-time verification code.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any applicable return fee, original delivery fee, or non-refundable service charge will be deducted from the refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Eligible products may be exchanged subject to stock availability and approval. Any price difference and applicable delivery charge must be paid before the replacement product is dispatched.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the requested replacement is unavailable, we may offer an alternative product or issue an approved refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be cancelled before they are processed or dispatched. Once an order has been dispatched, it will be handled as a return and the applicable return conditions and charges will apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to cancel and refund an order if a product becomes unavailable, the payment cannot be verified, the delivery information is incomplete, or an obvious pricing or technical error has occurred.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">International Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers returning international orders are responsible for return shipping charges, customs duties, taxes, and other related costs unless the product was damaged, defective, or supplied incorrectly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">International returns must be securely packed and sent using a tracked delivery service after receiving approval from Majlis Al Oud Perfumes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return, contact Majlis Al Oud Perfumes and provide your name, order number, reason for return, and supporting photographs where applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer Service:<\/strong> 050 174 0336<br><strong>Website:<\/strong> <a href=\"https:\/\/majlisaloudh.com\/ar\/\">www.majlisaloudh.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products sent back without prior approval may not be accepted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Majlis Al Oud Perfumes reserves the right to reject returned products that do not meet this policy. This policy is subject to applicable consumer-protection laws in the United Arab Emirates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h1>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644<\/h1>\n<p><strong>\u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b:<\/strong> \u064a\u0648\u0644\u064a\u0648 2026<\/p>\n<p>\u0641\u064a <strong>\u0645\u062c\u0644\u0633 \u0627\u0644\u0639\u0648\u062f \u0644\u0644\u0639\u0637\u0648\u0631<\/strong> \u0646\u0633\u0639\u0649 \u062f\u0627\u0626\u0645\u0627\u064b \u0644\u062a\u0642\u062f\u064a\u0645 \u0645\u0646\u062a\u062c\u0627\u062a \u0623\u0635\u0644\u064a\u0629 \u0648\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629\u060c \u0648\u0646\u062d\u0631\u0635 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0639\u0645\u0644\u0627\u0626\u0646\u0627. \u0644\u0630\u0644\u0643 \u0646\u0648\u0641\u0631 \u0633\u064a\u0627\u0633\u0629 \u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0636\u062d\u0629 \u0648\u0639\u0627\u062f\u0644\u0629 \u0648\u0641\u0642 \u0627\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n<h2>\u0623\u0648\u0644\u0627\u064b: \u0645\u062f\u0629 \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639<\/h2>\n<p>\u064a\u0645\u0643\u0646\u0643 \u0637\u0644\u0628 \u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0627\u0644\u0645\u0646\u062a\u062c \u062e\u0644\u0627\u0644 <strong>7 \u0623\u064a\u0627\u0645<\/strong> \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0637\u0644\u0628.<\/p>\n<p>\u064a\u0634\u062a\u0631\u0637 \u0644\u0642\u0628\u0648\u0644 \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0645\u0646\u062a\u062c:<\/p>\n<ul>\n<li>\n<p>\u063a\u064a\u0631 \u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u063a\u064a\u0631 \u0645\u0641\u062a\u0648\u062d.<\/p>\n<\/li>\n<li>\n<p>\u0641\u064a \u062d\u0627\u0644\u062a\u0647 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0645\u0639 \u0627\u0644\u062a\u063a\u0644\u064a\u0641 \u0627\u0644\u0623\u0635\u0644\u064a \u0627\u0644\u0633\u0644\u064a\u0645.<\/p>\n<\/li>\n<li>\n<p>\u0645\u0631\u0641\u0642\u064b\u0627 \u0628\u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \u0623\u0648 \u0641\u0627\u062a\u0648\u0631\u0629 \u0627\u0644\u0634\u0631\u0627\u0621.<\/p>\n<\/li>\n<\/ul>\n<p>\u0644\u0646 \u064a\u062a\u0645 \u0642\u0628\u0648\u0644 \u0623\u064a \u0637\u0644\u0628 \u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0628\u0639\u062f \u0627\u0646\u062a\u0647\u0627\u0621 \u0645\u062f\u0629 <strong>7 \u0623\u064a\u0627\u0645<\/strong> \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645.<\/p>\n<h2>\u062b\u0627\u0646\u064a\u0627\u064b: \u0631\u0633\u0648\u0645 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639<\/h2>\n<p>\u0641\u064a \u062d\u0627\u0644 \u0631\u063a\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0627\u0644\u0645\u0646\u062a\u062c \u062f\u0648\u0646 \u0648\u062c\u0648\u062f \u062e\u0637\u0623 \u0623\u0648 \u0639\u064a\u0628 \u0645\u0646 \u0637\u0631\u0641 <strong>\u0645\u062c\u0644\u0633 \u0627\u0644\u0639\u0648\u062f \u0644\u0644\u0639\u0637\u0648\u0631<\/strong>\u060c \u0633\u064a\u062a\u0645 \u062e\u0635\u0645 \u0623\u0648 \u062a\u062d\u0635\u064a\u0644 <strong>\u0631\u0633\u0648\u0645 \u0634\u062d\u0646 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0628\u0642\u064a\u0645\u0629 35 \u062f\u0631\u0647\u0645\u0627\u064b \u0625\u0645\u0627\u0631\u0627\u062a\u064a\u0627\u064b<\/strong> \u0644\u062a\u063a\u0637\u064a\u0629 \u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u0648\u0627\u0644\u0634\u062d\u0646.<\/p>\n<h2>\u062b\u0627\u0644\u062b\u0627\u064b: \u0641\u064a \u062d\u0627\u0644 \u0648\u062c\u0648\u062f \u062e\u0637\u0623 \u0645\u0646 \u0637\u0631\u0641\u0646\u0627<\/h2>\n<p>\u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0645\u0646\u062a\u062c:<\/p>\n<ul>\n<li>\n<p>\u062a\u0627\u0644\u0641\u0627\u064b \u0639\u0646\u062f \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645.<\/p>\n<\/li>\n<li>\n<p>\u0628\u0647 \u0639\u064a\u0628 \u0645\u0635\u0646\u0639\u064a.<\/p>\n<\/li>\n<li>\n<p>\u0645\u062e\u062a\u0644\u0641\u0627\u064b \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0630\u064a \u062a\u0645 \u0637\u0644\u0628\u0647.<\/p>\n<\/li>\n<li>\n<p>\u062a\u0645 \u0625\u0631\u0633\u0627\u0644 \u0645\u0646\u062a\u062c \u062e\u0627\u0637\u0626.<\/p>\n<\/li>\n<\/ul>\n<p>\u0641\u064a\u064f\u0631\u062c\u0649 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u062e\u0644\u0627\u0644 <strong>48 \u0633\u0627\u0639\u0629<\/strong> \u0645\u0646 \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0637\u0644\u0628 \u0645\u0639 \u0625\u0631\u0633\u0627\u0644 \u0635\u0648\u0631 \u0623\u0648 \u0641\u064a\u062f\u064a\u0648 \u064a\u0648\u0636\u062d \u0627\u0644\u0645\u0634\u0643\u0644\u0629.<\/p>\n<p>\u0648\u0641\u064a \u062d\u0627\u0644 \u0627\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0627\u0644\u062e\u0637\u0623 \u0645\u0646 \u0637\u0631\u0641 <strong>\u0645\u062c\u0644\u0633 \u0627\u0644\u0639\u0648\u062f \u0644\u0644\u0639\u0637\u0648\u0631<\/strong> \u0641\u0625\u0646\u0646\u0627 \u0633\u0646\u062a\u0643\u0641\u0644 \u0628\u0640:<\/p>\n<ul>\n<li>\n<p>\u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c \u062f\u0648\u0646 \u0623\u064a \u0631\u0633\u0648\u0645.<\/p>\n<\/li>\n<li>\n<p>\u062a\u062d\u0645\u0644 \u062c\u0645\u064a\u0639 \u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u0634\u062d\u0646 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644.<\/p>\n<\/li>\n<li>\n<p>\u0625\u0631\u0633\u0627\u0644 \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0635\u062d\u064a\u062d \u0623\u0648 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647 \u0623\u0648 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0643\u0627\u0645\u0644 \u0627\u0644\u0645\u0628\u0644\u063a \u062d\u0633\u0628 \u0631\u063a\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062a\u0648\u0641\u0631 \u0627\u0644\u0645\u0646\u062a\u062c.<\/p>\n<\/li>\n<\/ul>\n<h2>\u0631\u0627\u0628\u0639\u0627\u064b: \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639<\/h2>\n<p>\u062d\u0631\u0635\u0627\u064b \u0639\u0644\u0649 \u0633\u0644\u0627\u0645\u0629 \u0648\u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a\u060c \u0644\u0627 \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0623\u0648 \u0627\u0633\u062a\u0628\u062f\u0627\u0644:<\/p>\n<ul>\n<li>\n<p>\u0627\u0644\u0639\u0637\u0648\u0631 \u0627\u0644\u062a\u064a \u062a\u0645 \u0641\u062a\u062d\u0647\u0627 \u0623\u0648 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627.<\/p>\n<\/li>\n<li>\n<p>\u0627\u0644\u0632\u064a\u0648\u062a \u0627\u0644\u0639\u0637\u0631\u064a\u0629 \u0628\u0639\u062f \u0641\u062a\u062d\u0647\u0627.<\/p>\n<\/li>\n<li>\n<p>\u0627\u0644\u0628\u062e\u0648\u0631 \u0623\u0648 \u0627\u0644\u062f\u062e\u0648\u0646 \u0628\u0639\u062f \u0641\u062a\u062d \u0627\u0644\u0639\u0628\u0648\u0629.<\/p>\n<\/li>\n<li>\n<p>\u0645\u0639\u0637\u0631\u0627\u062a \u0627\u0644\u0645\u0646\u0632\u0644 \u0628\u0639\u062f \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645.<\/p>\n<\/li>\n<li>\n<p>\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0639\u0631\u0636\u062a \u0644\u0644\u062a\u0644\u0641 \u0646\u062a\u064a\u062c\u0629 \u0633\u0648\u0621 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645.<\/p>\n<\/li>\n<li>\n<p>\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u0627\u0644\u062a\u063a\u0644\u064a\u0641 \u0627\u0644\u0623\u0635\u0644\u064a.<\/p>\n<\/li>\n<\/ul>\n<h2>\u062e\u0627\u0645\u0633\u0627\u064b: \u0641\u062d\u0635 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a<\/h2>\n<p>\u062a\u062e\u0636\u0639 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0645\u0631\u062a\u062c\u0639\u0629 \u0644\u0644\u0641\u062d\u0635 \u0642\u0628\u0644 \u0627\u0639\u062a\u0645\u0627\u062f \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644\u060c \u0648\u064a\u062d\u062a\u0641\u0638 <strong>\u0645\u062c\u0644\u0633 \u0627\u0644\u0639\u0648\u062f \u0644\u0644\u0639\u0637\u0648\u0631<\/strong> \u0628\u062d\u0642 \u0631\u0641\u0636 \u0627\u0644\u0637\u0644\u0628 \u0625\u0630\u0627 \u0644\u0645 \u062a\u0633\u062a\u0648\u0641\u0650 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0623\u0639\u0644\u0627\u0647.<\/p>\n<h2>\u0633\u0627\u062f\u0633\u0627\u064b: \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0644\u063a<\/h2>\n<p>\u0628\u0639\u062f \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u0641\u062d\u0635\u0647 \u0648\u0627\u0644\u0645\u0648\u0627\u0641\u0642\u0629 \u0639\u0644\u0649 \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639:<\/p>\n<ul>\n<li>\n<p>\u064a\u062a\u0645 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u062e\u0644\u0627\u0644 <strong>5 \u0625\u0644\u0649 10 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644<\/strong>.<\/p>\n<\/li>\n<li>\n<p>\u064a\u062a\u0645 \u0631\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0628\u0646\u0641\u0633 \u0648\u0633\u064a\u0644\u0629 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0639\u0646\u062f \u0627\u0644\u0634\u0631\u0627\u0621 \u0645\u062a\u0649 \u0645\u0627 \u0623\u0645\u0643\u0646 \u0630\u0644\u0643.<\/p>\n<\/li>\n<li>\n<p>\u0644\u0627 \u064a\u062a\u0645 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0631\u0633\u0648\u0645 \u0627\u0644\u0634\u062d\u0646 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0625\u0644\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0633\u0628\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u062e\u0637\u0623 \u0645\u0646 \u0637\u0631\u0641\u0646\u0627.<\/p>\n<\/li>\n<\/ul>\n<h2>\u0633\u0627\u0628\u0639\u0627\u064b: \u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0637\u0644\u0628<\/h2>\n<p>\u064a\u0645\u0643\u0646 \u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0637\u0644\u0628 \u0642\u0628\u0644 \u0634\u062d\u0646\u0647.<\/p>\n<p>\u0623\u0645\u0627 \u0625\u0630\u0627 \u062a\u0645 \u0634\u062d\u0646 \u0627\u0644\u0637\u0644\u0628\u060c \u0641\u0633\u064a\u062a\u0645 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647 \u0648\u0641\u0642 \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0623\u0639\u0644\u0627\u0647.<\/p>\n<h2>\u062b\u0627\u0645\u0646\u0627\u064b: \u0643\u064a\u0641\u064a\u0629 \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639<\/h2>\n<p>\u0644\u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639\u060c \u064a\u0631\u062c\u0649 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0648\u0625\u0631\u0633\u0627\u0644:<\/p>\n<ul>\n<li>\n<p>\u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628.<\/p>\n<\/li>\n<li>\n<p>\u0627\u0644\u0627\u0633\u0645.<\/p>\n<\/li>\n<li>\n<p>\u0631\u0642\u0645 \u0627\u0644\u0647\u0627\u062a\u0641.<\/p>\n<\/li>\n<li>\n<p>\u0633\u0628\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639.<\/p>\n<\/li>\n<li>\n<p>\u0635\u0648\u0631 \u0623\u0648 \u0641\u064a\u062f\u064a\u0648 (\u0639\u0646\u062f \u0648\u062c\u0648\u062f \u0639\u064a\u0628 \u0623\u0648 \u062a\u0644\u0641).<\/p>\n<\/li>\n<\/ul>\n<p>\u0633\u064a\u0642\u0648\u0645 \u0641\u0631\u064a\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0637\u0644\u0628 \u0648\u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0643\u0645 \u0641\u064a \u0623\u0642\u0631\u0628 \u0648\u0642\u062a.<\/p>\n<h2>\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627<\/h2>\n<p><strong>\u0645\u062c\u0644\u0633 \u0627\u0644\u0639\u0648\u062f \u0644\u0644\u0639\u0637\u0648\u0631<\/strong><\/p>\n<p>\ud83d\udcde <strong>\u0627\u0644\u0647\u0627\u062a\u0641:<\/strong> 0501740336<\/p>\n<p>\ud83d\udce7 <strong>\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a:<\/strong> <a href=\"mailto:majlisperfumes@gmail.com\">majlisperfumes@gmail.com<\/a><\/p>\n<p>\ud83c\udf10 <strong>\u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a:<\/strong> <a href=\"https:\/\/majlisaloudh.com\/ar\/\">www.majlisaloudh.com<\/a><\/p>\n<p>\u0646\u0634\u0643\u0631\u0643\u0645 \u0639\u0644\u0649 \u062b\u0642\u062a\u0643\u0645 \u0628\u0640 <strong>\u0645\u062c\u0644\u0633 \u0627\u0644\u0639\u0648\u062f \u0644\u0644\u0639\u0637\u0648\u0631<\/strong>\u060c \u0648\u0646\u0633\u0639\u062f \u062f\u0627\u0626\u0645\u0627\u064b \u0628\u062e\u062f\u0645\u062a\u0643\u0645 \u0648\u062a\u0642\u062f\u064a\u0645 \u0623\u0641\u0636\u0644 \u062a\u062c\u0631\u0628\u0629 \u062a\u0633\u0648\u0642.<\/p>\n<h1>Return &amp; Refund Policy<\/h1>\n<p><strong>Last Updated:<\/strong> July 2026<\/p>\n<p>At <strong>\u0628\u064a\u0631\u0644\u0627 \u2013 \u0645\u0646 \u0645\u062c\u0644\u0633 \u0627\u0644\u0639\u0648\u062f \u0644\u0644\u0639\u0637\u0648\u0631\n\n\u0639\u0637\u0631 \u062a\u0646\u0628\u0636 \u0646\u0641\u062d\u0627\u062a\u0647 \u0628\u0627\u0644\u062d\u064a\u0648\u064a\u0629 \u0645\u0639 \u0644\u0645\u0633\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u062d \u0627\u0644\u0623\u062d\u0645\u0631 \u0627\u0644\u0645\u0646\u0639\u0634\u0629\u060c \u062a\u062a\u0646\u0627\u063a\u0645 \u0628\u0631\u0642\u0629 \u0645\u0639 \u0627\u0644\u064a\u0627\u0633\u0645\u064a\u0646 \u0644\u062a\u0633\u062a\u0642\u0631 \u0639\u0644\u0649 \u062f\u0641\u0621 \u0627\u0644\u0641\u0627\u0646\u064a\u0644\u0627 \u0648\u0645\u0633\u0643 \u0627\u0644\u0639\u0646\u0628\u0631 \u0641\u064a \u062a\u0631\u0643\u064a\u0628\u0629 \u0623\u0646\u064a\u0642\u0629 \u062a\u062c\u0645\u0639 \u0628\u064a\u0646 \u0627\u0644\u0646\u0639\u0648\u0645\u0629 \u0648\u0627\u0644\u062c\u0627\u0630\u0628\u064a\u0629.\n\n\u0628\u064a\u0631\u0644\u0627\u2026 \u0646\u0641\u062d\u0627\u062a \u0646\u0627\u0639\u0645\u0629 \u062a\u062d\u0645\u0644 \u0644\u0645\u0633\u0629 \u0645\u0646 \u0627\u0644\u0641\u062e\u0627\u0645\u0629 \u0648\u0627\u0644\u062a\u0645\u064a\u0632 \u2728<\/strong>, customer satisfaction is our priority. We are committed to providing authentic, high-quality perfumes, oud, bakhoor, fragrance oils, and home fragrances. If you are not completely satisfied with your purchase, please review our Return &amp; Refund Policy below.<\/p>\n<h2>1. Return Eligibility<\/h2>\n<p>You may request a return within <strong>7 days<\/strong> from the date you receive your order.<\/p>\n<p>To be eligible for a return:<\/p>\n<ul>\n<li>\n<p>The product must be <strong>unused, unopened, and in its original sealed packaging<\/strong>.<\/p>\n<\/li>\n<li>\n<p>The product must be returned in its original condition with all original packaging.<\/p>\n<\/li>\n<li>\n<p>You must provide your order number or proof of purchase.<\/p>\n<\/li>\n<li>\n<p>Return requests made after 7 days from the delivery date will not be accepted.<\/p>\n<\/li>\n<\/ul>\n<h2>2. Return Delivery Charges<\/h2>\n<p>If you wish to return a product for reasons other than a defect or an error on our part, a <strong>return delivery charge of AED 35<\/strong> will apply. This amount will either be deducted from your refund or collected before arranging the return shipment.<\/p>\n<h2>3. Damaged, Defective, or Incorrect Products<\/h2>\n<p>If you receive:<\/p>\n<ul>\n<li>\n<p>A damaged product<\/p>\n<\/li>\n<li>\n<p>A defective product<\/p>\n<\/li>\n<li>\n<p>The wrong item<\/p>\n<\/li>\n<li>\n<p>A product with a manufacturing defect<\/p>\n<\/li>\n<\/ul>\n<p>Please contact us within <strong>48 hours<\/strong> of receiving your order and provide:<\/p>\n<ul>\n<li>\n<p>Your order number<\/p>\n<\/li>\n<li>\n<p>Photos or videos showing the issue<\/p>\n<\/li>\n<li>\n<p>A brief description of the problem<\/p>\n<\/li>\n<\/ul>\n<p>If the issue is confirmed to be the responsibility of <strong>\u0628\u064a\u0631\u0644\u0627 \u2013 \u0645\u0646 \u0645\u062c\u0644\u0633 \u0627\u0644\u0639\u0648\u062f \u0644\u0644\u0639\u0637\u0648\u0631\n\n\u0639\u0637\u0631 \u062a\u0646\u0628\u0636 \u0646\u0641\u062d\u0627\u062a\u0647 \u0628\u0627\u0644\u062d\u064a\u0648\u064a\u0629 \u0645\u0639 \u0644\u0645\u0633\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u062d \u0627\u0644\u0623\u062d\u0645\u0631 \u0627\u0644\u0645\u0646\u0639\u0634\u0629\u060c \u062a\u062a\u0646\u0627\u063a\u0645 \u0628\u0631\u0642\u0629 \u0645\u0639 \u0627\u0644\u064a\u0627\u0633\u0645\u064a\u0646 \u0644\u062a\u0633\u062a\u0642\u0631 \u0639\u0644\u0649 \u062f\u0641\u0621 \u0627\u0644\u0641\u0627\u0646\u064a\u0644\u0627 \u0648\u0645\u0633\u0643 \u0627\u0644\u0639\u0646\u0628\u0631 \u0641\u064a \u062a\u0631\u0643\u064a\u0628\u0629 \u0623\u0646\u064a\u0642\u0629 \u062a\u062c\u0645\u0639 \u0628\u064a\u0646 \u0627\u0644\u0646\u0639\u0648\u0645\u0629 \u0648\u0627\u0644\u062c\u0627\u0630\u0628\u064a\u0629.\n\n\u0628\u064a\u0631\u0644\u0627\u2026 \u0646\u0641\u062d\u0627\u062a \u0646\u0627\u0639\u0645\u0629 \u062a\u062d\u0645\u0644 \u0644\u0645\u0633\u0629 \u0645\u0646 \u0627\u0644\u0641\u062e\u0627\u0645\u0629 \u0648\u0627\u0644\u062a\u0645\u064a\u0632 \u2728<\/strong>, we will:<\/p>\n<ul>\n<li>\n<p>Arrange the return collection at <strong>no cost to you<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Cover all return and replacement shipping charges.<\/p>\n<\/li>\n<li>\n<p>Offer a replacement, exchange, or full refund, depending on product availability and your preference.<\/p>\n<\/li>\n<\/ul>\n<h2>4. Non-Returnable Products<\/h2>\n<p>For hygiene and quality reasons, the following items cannot be returned or exchanged:<\/p>\n<ul>\n<li>\n<p>Opened or used perfumes<\/p>\n<\/li>\n<li>\n<p>Opened perfume oils or fragrance oils<\/p>\n<\/li>\n<li>\n<p>Opened bakhoor or incense products<\/p>\n<\/li>\n<li>\n<p>Used home sprays<\/p>\n<\/li>\n<li>\n<p>Products damaged due to misuse<\/p>\n<\/li>\n<li>\n<p>Products returned without their original packaging<\/p>\n<\/li>\n<\/ul>\n<h2>5. Inspection<\/h2>\n<p>All returned products are inspected before a refund or exchange is approved.<\/p>\n<p>Majlis Al Oud reserves the right to reject any return that does not meet the conditions stated in this policy.<\/p>\n<h2>6. Refunds<\/h2>\n<p>Once your return has been received and approved:<\/p>\n<ul>\n<li>\n<p>Refunds will be processed within <strong>5\u201310 business days<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Refunds will be issued using the original payment method whenever possible.<\/p>\n<\/li>\n<li>\n<p>Original shipping charges are non-refundable unless the return is due to our mistake or a defective product.<\/p>\n<\/li>\n<\/ul>\n<h2>7. Order Cancellation<\/h2>\n<p>Orders may be cancelled before they are dispatched.<\/p>\n<p>Once an order has been shipped, it will be treated as a return and will be subject to this Return &amp; Refund Policy.<\/p>\n<h2>8. How to Request a Return<\/h2>\n<p>To request a return, please contact our Customer Support team with:<\/p>\n<ul>\n<li>\n<p>Order Number<\/p>\n<\/li>\n<li>\n<p>Full Name<\/p>\n<\/li>\n<li>\n<p>Contact Number<\/p>\n<\/li>\n<li>\n<p>Reason for Return<\/p>\n<\/li>\n<li>\n<p>Photos or videos (if applicable)<\/p>\n<\/li>\n<\/ul>\n<p>Our team will review your request and provide further instructions.<\/p>\n<h2>Contact Us<\/h2>\n<p><strong>\u0628\u064a\u0631\u0644\u0627 \u2013 \u0645\u0646 \u0645\u062c\u0644\u0633 \u0627\u0644\u0639\u0648\u062f \u0644\u0644\u0639\u0637\u0648\u0631\n\n\u0639\u0637\u0631 \u062a\u0646\u0628\u0636 \u0646\u0641\u062d\u0627\u062a\u0647 \u0628\u0627\u0644\u062d\u064a\u0648\u064a\u0629 \u0645\u0639 \u0644\u0645\u0633\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u062d \u0627\u0644\u0623\u062d\u0645\u0631 \u0627\u0644\u0645\u0646\u0639\u0634\u0629\u060c \u062a\u062a\u0646\u0627\u063a\u0645 \u0628\u0631\u0642\u0629 \u0645\u0639 \u0627\u0644\u064a\u0627\u0633\u0645\u064a\u0646 \u0644\u062a\u0633\u062a\u0642\u0631 \u0639\u0644\u0649 \u062f\u0641\u0621 \u0627\u0644\u0641\u0627\u0646\u064a\u0644\u0627 \u0648\u0645\u0633\u0643 \u0627\u0644\u0639\u0646\u0628\u0631 \u0641\u064a \u062a\u0631\u0643\u064a\u0628\u0629 \u0623\u0646\u064a\u0642\u0629 \u062a\u062c\u0645\u0639 \u0628\u064a\u0646 \u0627\u0644\u0646\u0639\u0648\u0645\u0629 \u0648\u0627\u0644\u062c\u0627\u0630\u0628\u064a\u0629.\n\n\u0628\u064a\u0631\u0644\u0627\u2026 \u0646\u0641\u062d\u0627\u062a \u0646\u0627\u0639\u0645\u0629 \u062a\u062d\u0645\u0644 \u0644\u0645\u0633\u0629 \u0645\u0646 \u0627\u0644\u0641\u062e\u0627\u0645\u0629 \u0648\u0627\u0644\u062a\u0645\u064a\u0632 \u2728<\/strong><\/p>\n<p>\ud83d\udcde <strong>Phone:<\/strong> +971 50 174 0336<\/p>\n<p>\ud83d\udce7 <strong>Email:<\/strong> <a href=\"mailto:majlisperfumes@gmail.com\">majlisperfumes@gmail.com<\/a><\/p>\n<p>\ud83c\udf10 <strong>Website:<\/strong> <a href=\"https:\/\/majlisaloudh.com\/ar\/\">www.majlisaloudh.com<\/a><\/p>\n<p>Thank you for choosing <strong>\u0628\u064a\u0631\u0644\u0627 \u2013 \u0645\u0646 \u0645\u062c\u0644\u0633 \u0627\u0644\u0639\u0648\u062f \u0644\u0644\u0639\u0637\u0648\u0631\n\n\u0639\u0637\u0631 \u062a\u0646\u0628\u0636 \u0646\u0641\u062d\u0627\u062a\u0647 \u0628\u0627\u0644\u062d\u064a\u0648\u064a\u0629 \u0645\u0639 \u0644\u0645\u0633\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u062d \u0627\u0644\u0623\u062d\u0645\u0631 \u0627\u0644\u0645\u0646\u0639\u0634\u0629\u060c \u062a\u062a\u0646\u0627\u063a\u0645 \u0628\u0631\u0642\u0629 \u0645\u0639 \u0627\u0644\u064a\u0627\u0633\u0645\u064a\u0646 \u0644\u062a\u0633\u062a\u0642\u0631 \u0639\u0644\u0649 \u062f\u0641\u0621 \u0627\u0644\u0641\u0627\u0646\u064a\u0644\u0627 \u0648\u0645\u0633\u0643 \u0627\u0644\u0639\u0646\u0628\u0631 \u0641\u064a \u062a\u0631\u0643\u064a\u0628\u0629 \u0623\u0646\u064a\u0642\u0629 \u062a\u062c\u0645\u0639 \u0628\u064a\u0646 \u0627\u0644\u0646\u0639\u0648\u0645\u0629 \u0648\u0627\u0644\u062c\u0627\u0630\u0628\u064a\u0629.\n\n\u0628\u064a\u0631\u0644\u0627\u2026 \u0646\u0641\u062d\u0627\u062a \u0646\u0627\u0639\u0645\u0629 \u062a\u062d\u0645\u0644 \u0644\u0645\u0633\u0629 \u0645\u0646 \u0627\u0644\u0641\u062e\u0627\u0645\u0629 \u0648\u0627\u0644\u062a\u0645\u064a\u0632 \u2728<\/strong>. We appreciate your trust and look forward to serving you again.<\/p>","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Last updated: 6 September 2026 At Majlis Al Oud Perfumes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below. Return Period Return requests must be submitted within 7 days from the date of delivery. 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